POSITION DESCRIPTION

Role / Position Title - Manger, Distribution Operations Support

Department/Function - Operations

Country - USA

FLSA (Exempt/Non-Exempt) - Exempt

POSITION SUMMARY

The Manager – Distribution Operations Support will lead people, process and systems by collaborating with cross-functional teams in the implementation of solutions that address strategic and continuous improvement initiatives for US Distribution and Logistics functions. Participates in strategic and operational activities within the value chain to create a competitive advantage and maintain shareholder value. Lead business improvement initiatives and assume a supporting role in the execution of large-scale business change initiatives.

This role will have the ability to bring focus on process design, stakeholder management, communication and education within a project environment and support managing transition from current state to future vision. Promotes cross-functional process improvement efforts across the value chain.

OVERALL JOB RESPONSIBILITIES

Note: These statements are not intended to be an exhaustive list of all responsibilities and duties.

• Represent Glenmark US Distribution and Logistics business by participating in design discussions and integration workshops to review, discuss recommend changes to the process and develop solutions that address local regulations, trading partner and country-specific requirements
• Coordinate, monitor and lead cross-functional teams with a focus on ensuring that key objectives and project deliverables are met.
• Identify and document business and technical requirements, analyze change impacts and develop change impact action plans, track and coordinate issues resolution by working closely with functional teams to ensure efficient integration, outline strategic and operational reporting needs.
• Support all aspects of change management, SOP/Work instruction changes, develop roles and responsibilities and provide WMS training for the end users.
• Coordinate training and change management activities to align with process changes and prioritize implementation of new Distribution & Logistics functionalities to ensure compliance.
• Coordinate/lead and prioritize development of functional and/or technical requirements, process/system enhancement requests and configuration documents for various change initiatives.
• Support Distribution operations on day-to-day production support and continuous improvement initiatives.
• Monitor day-to-day system (IBMi) performance and communicate recommendations and changes to IBMi administration team.
• Maintain detail records of system configurations, changes and maintenance activities; diagnose and resolve system issues
• Create and maintain IBMi job schedule for all WMi batch jobs
• Create system back up schedule; implement and maintain security measures for IBMi and WMi users.
• Coordinate/lead and execute the following process validations as part of QA process
  • Installation qualification (IQ) to verify the equipment and system has been installed and configured according to specifications
  • Operational qualification (OQ) to test the equipment and system under the specified operating conditions to ensure it functions correctly.
  • Performance qualification (PQ) to confirm the equipment and system consistently produce results meeting predetermined acceptance criteria.
• Partner with ITQA and cross-functional teams to conduct the qualifications as documented in the validation plan (User requirement specification, impact assessment, risk analysis, traceability matrix, qualification plans and report and deviation reports)

KNOWLEDGE, SKILLS AND ABILITIES

Education

• Bachelor’s degree in Business, Science, Industrial Engineering or equivalent combination

Experience

• 7+ years of Project Management / support experience in the areas of Distribution/Logistics, business process, continuous improvement initiatives, system integrations, data analysis/KPI reporting and in-depth working knowledge of Manhattan Associates WMi platform.
• 5+ years of overall experience in pharmaceutical/Life sciences industry, experience in change management, training, education or related experience is desirable.
• Background in SAP or other ERP system with integration with Manhattan WMi system knowledge is preferred.
• Working knowledge of pharmaceutical distribution concepts (GDP, GXP)

Knowledge and Skills (Functional / Technical)

• Strong organization and multi-tasking skills
• Problem solving and an ability to work in a fast-changing environment.
• Demonstrated interpersonal skills and ability to work within a diverse team environment.
• Understanding of cGMP and System development life cycle (SDLC) methodology.
• Excellent verbal and written communication skills
• Proficient in IBMi administration and understanding of operating system and DB2 database; knowledge of various IBMi utilities DBU, WRKQRY, SQL and MQ is a plus.
• Proficiency in MS Office suite (Word, Excel, Project, Power point and Visio)

Physical demands and abilities

• The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
• The noise level in the work environment is typical of that of an office
• Incumbent may encounter frequent interruptions throughout the work day.
• The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds

ABOUT GLENMARK

Glenmark is a global leader in the development and commercialization of generic drugs of the highest quality and value. We help to improve peoples’ lives every day by helping to reduce their healthcare costs while delivering high-quality medicines.

Established in 2003 as a North American subsidiary of Glenmark Pharmaceuticals, we launched our first generic product in January 2005 and quickly emerged as one of the leading generic organizations in the United States.

Today we have a diverse business. As a global leader in generics, we are leveraging our industry expertise and success to fuel extensive research to expand development in specialty branded products innovative products that are intended to have a major impact on how people live.

BENEFIT HIGHLIGHTS

• Paid time off
• 401k plus company match
• Company paid health benefits
• Dental
• Vision
• Onsite access to company gym
• Corporate Discount Program
• Paid Employee Referral Program
• EAP – Employee Assistance Program
• Accident Insurance
• Critical Illness Insurance
• Commuter Accounts
• Short-Term Disability
• Life and AD & D Insurance
• Whole Life Insurance
• Pet Insurance and so much more!

This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

Glenmark Pharmaceuticals Inc USA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.